Last updated: [to be confirmed]
Who we are
CatchIt is operated by PulseWrite Labs LLP (“we”, “us”). For personal data processed through CatchIt, we act as a data fiduciary under the Digital Personal Data Protection Act, 2023 (“DPDP Act”), or as a data processor where a school or company engages us and decides why the data is processed.
What we collect, by role
- Organisation admins and managers: name, work phone, email, role, and actions taken in the dashboard.
- Drivers: name, phone, licence details provided by the employer, vehicle assignment, trip and location data while on duty.
- Parents and employees (members): name, phone, assigned stop or pickup point, and alert preferences.
- Students: name, class, assigned stop and RFID boarding records, provided by the school.
- Family accounts: names, phone numbers and location of members who choose to share it.
- Vehicles: GPS location, speed, ignition and device status, and documents you upload.
- Website visitors: details you enter in forms, and analytics only if you accept optional cookies.
Children’s data
Children’s data is collected only through the school, and only after verifiable consent from a parent or lawful guardian, as the DPDP Act requires. We do not track children’s behaviour, profile them, or show them targeted advertising. A parent sees only their own child. Demos and marketing never use real children’s data.
Why we use it
- To show live location, ETAs and boarding alerts to the people entitled to see them.
- To send safety alerts, including panic alerts to admins and, where integrated, to authorities.
- To produce reports for your organisation, such as attendance, overspeed and on-time trips.
- To run, secure and improve the service, and to meet legal obligations.
We do not sell personal data, and we do not use location data for advertising.
Who can see it
Access is role-based. Members see only their own vehicle, stop and ride. Admins of your organisation see what they need to run transport. We share data with service providers who help us run CatchIt (for example hosting and messaging), under contract and only for that purpose, and with authorities when the law requires it or when a panic alert is escalated.
Where it is stored and for how long
Data is stored in India [to be confirmed]. We keep location and trip history for [to be confirmed] and delete or anonymise it after that, unless the law requires us to keep it longer.
Your rights
- Ask what personal data we hold about you and how it is used.
- Ask us to correct, complete or update it.
- Ask us to erase it, where we no longer need it or you withdraw consent.
- Withdraw consent at any time. This will not affect processing already done.
- Nominate another person to exercise your rights in case of death or incapacity.
- Raise a grievance with us, and then with the Data Protection Board of India.
If your data came through a school or company, you can also contact them directly.
Grievance officer
[Name and contact to be confirmed]. We aim to respond within [to be confirmed] days.
Cookies
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App waitlist
If you join the app waitlist, we use your email or phone number only to tell you when the app launches. You can ask us to remove it at any time.
Changes
We will update this page when our practices change and note the date at the top.