Draft for legal review. This text is not yet final and is not legal advice.
Last updated: [to be confirmed]
Subscriptions
- Monthly plans: cancel any time. Service continues until the end of the paid month. No refund for partial months.
- Yearly plans: cancel within [to be confirmed] days of purchase for a full refund. After that, [to be confirmed].
- Enterprise plans: as set out in your signed agreement.
Hardware
- Return an unused device in its original packaging within [to be confirmed] days for a refund, less shipping.
- Devices that are faulty on arrival: [replacement policy to be confirmed].
- Installed devices are covered by the warranty, not by this return window.
- Devices bought on EMI follow the lender’s terms for any refund.
How refunds are paid
Refunds go back to the original payment method (UPI, card or bank transfer) within [to be confirmed] working days of approval. A GST credit note is issued with each refund.
How to ask
Message us on WhatsApp during support hours (Mon–Sat, 8 AM – 8 PM IST) with your invoice number. We’ll confirm within one working day.